I am a retired professional basketball player who had been a recipient of great help from Mr Tye over the past few years. With chronic pain in my ankles and Achilles for more than 5 years, I used to be doubtful about insoles as the discomfort in the initial phase would deter me from using the insoles. Things were different with Mr Tye. He would always go the extra mile to find out how he can adjust the insoles to help relief the pain in order to elevate my game. In my last two seasons playing professionally, the insoles played a crucial role in my performance. I am grateful that Mr Tye prolonged my basketball career.